Customer Service

Find FAQ articles of various topics or contact our customer support team.

All Genelec products are supplied with a minimum of 2 years warranty (from the date of purchase) against manufacturing faults or defects that might impact on the product's performance. During that time Genelec and its distributors will cover the cost of warranty service labour and spare parts.

If you need to service your Genelec products, we kindly ask you to first contact your local Genelec Distributor.

Creating valuable lasting partnerships is the key to mutual success.

Our co-operations with audio professionals and industry initiatives are planned carefully to support our efforts to inspire, educate and engage with our customers. Our co-operation partners are chosen in accordance with our company values, and how their voices match our own brand message.